We all hate the packaging the stuff we buy comes in and how difficult it is to open up, but I recently came across the packaging of a Lutron fan control and dimmer which was so poorly thought out by the manufacturer that I felt it necessary to make fun of them here.
I am working on a small remodelling project in my basement and wanted to install a light switch that would control both the lights and the speed of a ceiling fan. So I headed down to my local hardware store and selected the Lutron Skylark switch.
The package contained a warning that caught my attention when it said “Requires Special Wiring See insert”.
I naturally assumed the warning must be poorly worded and a description of what wires I needed to buy must be located somewhere on the box. I mean they couldn’t intend for people to go to the hardware store to buy their switch, take the switch back home to open it up to see what kind of wiring they needed to go back to the hardware store to buy could they?
Amazingly, that is exactly what they intended. I looked all over the package and couldn’t find any other information telling me what wire I needed to buy. I had no intention of making two trips to the hardware store, so I did the only rational thing and went ahead and opened up the package right there in the store before I bought it. It didn’t seem right to open the package before paying for it, but that is really the only choice they gave me.
So that is all it said, this switch requires you to buy a wire with 3 wires inside of it. That seems pretty simple. Why in the world didn’t they say that on the outside of the package. They could have said “This switch requires a wire with 3 wires inside of it, details inside this package.”
It really wouldn’t have taken up a whole lot more room, and it would mean that customers wouldn’t have to rip open their product before buying it. Come on Lutron, shouldn’t you put just a little more thought into your packaging?